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Discussion topic: Broadband Outage - 23 November 2024
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Message posted on 24 Nov 2024 01:36 AM - last edited: 24 Nov 2024 01:37 AM
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Re: Broadband Outage across various areas 23 November 2024
@cookiemonsteruk I'd be surprised if there wasn't as most network operators would have this as part of their terms with their customers (ISPs), for example National Grid and booking meter jobs with the customers Energy Supplier would be suspended during such situations which meant missed appointments wouldn't be compensated.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 24 Nov 2024 01:40 AM
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Re: Broadband Outage across various areas 23 November 2024
Yep , taken from sky's t&c's
Force Majeure Event: means an event that is outside of the relevant party’s reasonable control including but not limited to: a pandemic, epidemic, lightning, flooding, exceptionally severe weather, fire, explosion, severe computer virus, war, terrorism, civil disorder, industrial disputes, acts of third parties not affiliated to the relevant party, acts of local or central Government or other competent authority (including the regulator) which prevent the relevant from performing its obligations (including any legislation requiring licensing of the presently unregulated spectrum used by elements of the Services);
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
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Message posted on 24 Nov 2024 01:43 AM
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all back on everyone
BACK on
Message posted on 24 Nov 2024 02:10 AM
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Re: Broadband Outage across various areas 23 November 2024
I have not had an outage but for the last 20 hours my internet speeds have dropped to 1/6mbps instead of normal 20 ... I feel it may be because the outage but unsure if it will be looked at as partial outage seen as i'm not in area of full internet outage?
Message posted on 24 Nov 2024 02:38 AM
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Re: all back on everyone
@gingergarfy10 Not for some 😕
Message posted on 24 Nov 2024 03:22 AM
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Re: Broadband Outage across various areas 23 November 2024
back up in Worcester was down a few hours =( not great on my night off
Message posted on 24 Nov 2024 05:01 AM
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Re: Broadband Outage across various areas 23 November 2024
@Tabbz wrote:
Somebody in my house works nights and has been unable to this night.
Another thing to add is that Sky Broadband is a domestic service and no compensation would be applied for loss of earnings etc anyway.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 24 Nov 2024 05:07 AM
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Re: Broadband Outage across various areas 23 November 2024
WiFi seems to be back here in Matson Gloucester. Although my sky app is still saying "Your WiFi looks like it has a problem" and then "outage in your area"... doesn't fill me with much trust!
Message posted on 24 Nov 2024 05:11 AM
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Re: Broadband Outage across various areas 23 November 2024
I recentley switched from BT to Sky for cost reasons only had the service a couple of weeks and this is the scecond outage for me not exacly confiedence inspiring to say the least =(
Message posted on 24 Nov 2024 05:30 AM
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Re: Broadband Outage across various areas 23 November 2024
@JD19881 your issue would appear not to be rdlsted to the major incident affecting `sky customers in the West of England, If your spedds are still slow this morning run the service chdcker here No connection or slow WiFi | Sky Help | Sky.com | Sky Help | Sky.com
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 24 Nov 2024 05:34 AM
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Re: Broadband Outage across various areas 23 November 2024
- Not my equipment as it said there was an outage in my area 👍🏻
Message posted on 24 Nov 2024 07:11 AM
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Re: Broadband Outage across various areas 23 November 2024
WOOO
FEELS GOOD TO BE BACK BAYBAYYYYYYY
Message posted on 24 Nov 2024 07:24 AM
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Broadband Outage
What is happening with the outage in Worcester
Message posted on 24 Nov 2024 07:41 AM
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Re: Broadband Outage across various areas 23 November 2024
Broadband stopped working for me 8.30pm last night. Checks kept saying everything was fine but now on my app this morning it says there's an outage in my area.
Message posted on 24 Nov 2024 07:42 AM
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Re: Broadband Outage
@Alibills given most people reported tge service is back -up from around 1am if your service is still down there could be a different cause. Run the service checker to see what that tells you No connection or slow WiFi | Sky Help | Sky.com | Sky Help | Sky.com
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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