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Discussion topic: Broadband Outage - 23 November 2024

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This message was authored by Wilko88 This message was authored by: Wilko88

Wilkinson

Is there a fibre issue in Worcestershire? 

This message was authored by Pip10 This message was authored by: Pip10

BBU red fault light now hub not working for internet

Unplugged BBU as showed fault now hub has orange voice light and no internet

This message was authored by Peter196 This message was authored by: Peter196

Re: Internet not working

Nor in Dymock 

This message was authored by Kate.j This message was authored by: Kate.j

Re: Broadband Outage across various areas 23 November 2024

Apparently sky are aware of the issue and are hoping to fix within a couple of days😡

This message was authored by Guelph This message was authored by: Guelph

Re: No internet

Same here in Cheltenham. MySky indicated everything fine then when I went through a reset I now have green on power & wifi, amber on internet and no light for the phone !!!! Service checker now indicates problem in my area. D'oh I needed them to tell me that, not!

This message was authored by Brian1164 This message was authored by: Brian1164

Re: No internet connection

I have lights on the router but internet light is not on

This message was authored by Devast8u This message was authored by: Devast8u

Re: No Internet

I’m in WR49. No internet. I though I'm creazy first. Tried reset and everything then thought it might be something else 

This message was authored by Tamara1998 This message was authored by: Tamara1998

Wifi

My wifi hub box is apl green, my app on my phone says everything is working perfectly fine, however my internet keeps coming on for around 30 minutes then dropping for ages? Then coming back on then dropping again?

This message was authored by Brian1164 This message was authored by: Brian1164

Re: No internet connection

Any success yet

This message was authored by Tam82 This message was authored by: Tam82

Re: Broadband Outage across various areas 23 November 2024

Same here in Cheltenham no Internet no broadband checker available either

This message was authored by Maz33 This message was authored by: Maz33

Re: No internet connection

Everything went down about an hour ago 

This message was authored by Cheltwriter This message was authored by: Cheltwriter

Re: Broadband Outage across various areas 23 November 2024

No internet or telly (sky glass) in Cheltenham. Off to search for playing card and all of the alcohol. Peeved.

This message was authored by Sam302 This message was authored by: Sam302

Re: Broadband Outage across various areas 23 November 2024

Issues here in Evesham too! Dads in Bromsgrove and no issues with sky there

so seems a bit sporadic 

This message was authored by FLC This message was authored by: FLC

Re: BBU red fault light now hub not working for internet


@Pip10 wrote:

Unplugged BBU as showed fault now hub has orange voice light and no internet


If the BBU is showing a fault (probably just exhausted batteries), remove the power connector from the BBU & plug it straight into the ONT.

 

Although you may also be affected by the outage.

This message was authored by DASTON03 This message was authored by: DASTON03

Re: Broadband Outage across various areas 23 November 2024

I have check my sky account online and it confirms there is an outage in the area. They estimate a couple of days to get it back up and running!!! 😦 

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