Broadband Outage 15th December 2024

[Mikeaki]

Had my new Sky broadband fired only yesterday. Was working great until today. Green flashing light. Reboot not working. Not a great start Sky sort it out please.

[GD1]

@Mikeaki  Posting for Sky to sort it put won't have any effect, no one from Sky would know who you are from your forum account.  have you called Sky regarding this?

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Mikeaki]

Thanks. Run a line test on the checker and it's saying there is a fault. Hopefully sorted quickly been escalated to service team

[JB1991]

Any updates from Sky themselves with regards to so many of us with the flashing green light on the hub? Had a few problems in the last month of being with them, granted they were self resolved. Never had such troubles with BT. What's happening?

[leesha111111]

My broadband reports speed to hub is reported as poor! Also since setting up my new broadband there are lots of things at home that can't connect, TV, amazon, ring door bell etc. Please contact me.

[Twotimefan]

Same here no fibre broadband.  Down since early hours .

[Ian2240]

There's a lot to be said about a dish ?

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for bringing this problem to our attention.

We're really sorry about this problem. Our support teams have advised us that the issue is resolved. If you still have trouble, can you please power off your hub and back on again. If you still encounter problems, can you create a new post, as your problem isn't linked to this issue.  I've closed this thread and will mark this post as the answer.