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Discussion topic: Broadband Issues

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Avatar for Lh26
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This message was authored by: Lh26

Message posted on ‎21 Apr 2025 12:09 PM

Broadband Issues

Hi all can anyone make any suggestions how to fix a broadband box that has a constantly flashing orange light for internet. It'll go green for brief periods of time but then cut back out again  

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎21 Apr 2025 12:14 PM

Re: Broadband Issues

Posted by a Superuser, not a Sky employee. Find out more

@Lh26 

 

Sounds like an external fault .  If you have a black sky hub could you post your router stats

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

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This message was authored by: peter-marlow+1966

Message posted on ‎21 Apr 2025 12:15 PM

Re: Broadband Issues

Posted by a Superuser, not a Sky employee. Find out more

First run a service check on the my sky  app  under the broadband section, also try unplugging  the  hub  for a few minutes  and  see if  that  reset  it but you may have a  fault  on your  phone  line 

P c marlow
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