Broadband Issues

[ChrisFreeland]

Morning,

We have been having problems over the last few days with our broadband dropping off completelty and then coming back on. I have unplugged the router and put the connection back but still having a problem.

Our router stats are below

Thanks

Chris

Router Statistics

System Up Time: 03:28:11

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 1104297 3787168 0 21281 17926 03:26:11 LAN Up 1820444 573570 5 50257 40980 03:28:11 WLAN (2.4 GHz) Up 717779 142068 0 452120 35950 03:26:22 WLAN (5 GHz) Up 499048 157280 0 29666 11439 03:26:20

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Broadband Link Downstream Upstream Connection Speed 159900 kbps 30000 kbps

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[Addie15]

Hi there, @ChrisFreeland. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147