Discussion topic: Broadband Issue
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Message posted on 01 Feb 2026 08:51 PM
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Broadband Issue
My internet keeps dropping every few minutes. It has been doing this for the past week. All cables are fitted properly.
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Message posted on 01 Feb 2026 09:41 PM
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Re: Broadband Issue
@LA26 There is a chance then that the diagnostic may be able to see what is going on, have you checked?
Message posted on 01 Feb 2026 09:41 PM
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Re: Broadband Issue
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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