A month ago an agent from Tili helped me set up the sky broadband order. I immediately found the address is wrong and asked the Sky team to change the address. They wouldn't be able to change the address and said I can update the delivery option when Royal Mail started to depatch the hub. However, because of the wrong address, Royal Mail never made this delivery happen, even when I tried to get it from the delivery office, they refused me to do so. I contacted the Sky team several times asking for redelivery because I am working from home! But they won't solve the problem. I am quite desperate because I need to work. Even though I am willing to pay extra cost but they still said no. Can someone help and tell me how to escalate the problem?
