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Discussion topic: Broadband Dropping

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This message was authored by: DBPriest

Broadband Dropping

Hi, please can I get a check against my Broadband.  We have just replaced the router to what I expected to be a more advanced service and connection.  Before we changed there were no issues however since the new one has been installed, the connection is dropping multiple times an hour.  This is becoming a significant issue when I am working from home.  The online health checks suggest no problems but it is still happening.  Please help!

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This message was authored by: Greenfingers001

Re: Broadband Dropping

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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