Broadband Down (but MySky says ok)

[ThomasBrachio]

Hey,

Over the last few weeks. Our broadband has stopped working around midnight (sporadically)

I am unsure how we resolve this. I have run through all of the usual checks (wires/resets/off and on again etc)

The MySky app shows there are no issues and everything looks ok 

The lights on the front of the Router is mostly green - there is a steady amber light on the 'Internet' section which is what I'm determining is the issue

How do I go about solving this? / fixing so no more future issues

I am a SkyGlass customer (with an extra 'pod' in the main bedroom)

[ThomasBrachio]

Also to note. I am in Kent

[Keld13]

Yep same here also in Kent!

[Lb2408]

Same here. In kent. 

[Debsathome1]

Mines down but the sky test says all OK??? ITS NOT!!!!! I'm in Maidstone Kent!

[SP21]

Same! Also Maidstone ……!

[Seanywild20]

I'm in West Malling and it's down

[Keld13]

All tests say fine, not far from Maidstone. Very frustrating, good job the product is cheap and reliable 🙄

[CB265]

Same here in Larkfield 

[Debsathome1]

I'm in larkfield too

[Spoonielifelove]

My Internet button is red in my router I am in Wrotham near West malling so something must be doing on 

[ajswolf]

Same, snodland Kent

[PaulGibson]

I'm in Kent too. All checks done, with no issues found in tests but no internet connection. 

[Debsathome1]

Hmmmmm, I wonder what they're up to at this time of night? 🤔

Probably trying to see how many people are awake and trying to get all green lights on our hubs!!! 🤭

[Lat18]

No internet, orange light...in aylesford...very frustrating!!