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Discussion topic: Broadband Down (but MySky says ok)

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This message was authored by Debsathome1 This message was authored by: Debsathome1

Re: Broadband Down (but MySky says ok)

Strange mine says the same too

This message was authored by Debsathome1 This message was authored by: Debsathome1

Re: Broadband Down (but MySky says ok)

Thank goodness for mobile data!! 

This message was authored by Jo169 This message was authored by: Jo169

Re: Broadband Down (but MySky says ok)

Also in west malling, 

I work Nights and my internet has been down since 12.20am... thank god for mobile hotspots 

still down now!!!! 

VERY ANNOYING

and again when i do checks all saying fine but clearly ISNT 

yellow light on sky broandband box then an orange and another yellow where should all be yellow 

This message was authored by Sabmenier This message was authored by: Sabmenier

Re: Broadband Down (but MySky says ok)

Same in Manchester it suddenly went out doesn't even show up on wifi and app says everything is okay. Anyone found a solution? Is there somewhere I can call?

This message was authored by gopher1 This message was authored by: gopher1

Re: Broadband Down (but MySky says ok)

Same here, I am in Kings Hill and the dreaded yellow middle light on the router is on. 

This message was authored by Forgotsparrow This message was authored by: Forgotsparrow

Re: Broadband Down (but MySky says ok)

Same here in Worcester, was working one second and now orange light on box and showing as can't detect your hub but go on all sites to check coverage and says it's fine. Doesn't help I work from home and don't get much mobile data coverage here!! Let me know if you find a fix, I've been up the last hour trying to fix it as this happens around 3am every week now but normally fixes itself quicker! 

ThomasBrachio
Topic Author
This message was authored by ThomasBrachio This message was authored by: ThomasBrachio

Re: Broadband Down (but MySky says ok)

Not sure what time it came back. But at 7:10 today. I am all up and running...

This message was authored by Lb2408 This message was authored by: Lb2408

Re: Broadband Down (but MySky says ok)

I'm in east malling and mine was back at 630am 

This message was authored by Maximusuk2 This message was authored by: Maximusuk2

Re: Broadband Down (but MySky says ok)

Still down in newcastle.

This message was authored by Paul3265 This message was authored by: Paul3265

Re: Broadband Down (but MySky says ok)

My Internet down yet all sky tools say okay?  No messages from sky about issues. Cannot contact either.  The chat bot is useless.

 

This message was authored by Debsathome1 This message was authored by: Debsathome1

Re: Broadband Down (but MySky says ok)

Mines back up and running at last. Hope everyone else's issues are fixed soon ! Come on sky, pull your finger out!! For such a big company, service is shocking!! 

This message was authored by Paul3265 This message was authored by: Paul3265

Re: Broadband Down (but MySky says ok)

Yes mine came up. Annoying that the app does not register the issue live. Always seems to register signal issues a day late!  Also hard to contact direct to see if there is outage issue.  

Also interesting when check connections through sky app it does not show up.

 

This message was authored by Maximusuk2 This message was authored by: Maximusuk2

Re: Broadband Down (but MySky says ok)

Mine was fixed. Apparently a new IP had been pushed to my router, but all my devices, like the router etc hadn't pushed it to the sky box etc. 

This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Broadband Down (but MySky says ok)

Posted by a Sky employee

Good morning all, and if you're new here welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

 

Thanks for letting us know there are some areas where the broadband issue has been resolved. For customers in West Malling, engineers are waiting for replacement equipment to complete the work which should be resolved this morning.

 

I'm sorry for the inconvenience but we have the right people working on it!

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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