Discussion topic: Broadband DC-ed
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Message posted on 08 Aug 2024 01:25 AM
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Broadband DC-ed
If I am in the middle of doing something and the broadband goes down do Sky reimburse?
I was in the middle of completing a task and lost all connection - probably cost me about 2 hours worth of work.
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Message posted on 08 Aug 2024 02:14 AM - last edited: 08 Aug 2024 02:17 AM
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Re: Broadband DC-ed
@ryanstua77 You won't get any compensation for short outages, auto compensation only kicks in if an outage isn't fixed 2 working days after being reported.
No company compensates for time lost on tasks.
If it's business related and you need a guaranteed connection with backup over 4G then your using the wrong service.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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