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Discussion topic: Broadband Constantly Dropping Out

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This message was authored by: divadnammeg

Broadband Constantly Dropping Out

Broadband has constantly dropping out for about 6 weeks now. Engineer came to visit checked everything and all was fine, recommended we get a new hub from Sky which they sent and still having the same issues, we have another engineer coming out tomorrow who will tell me everything is fine. There is clearly an issue somewhere, so paying monthly for something that doesn't work as it should. Clearly a sky issue but they do absolutely nothing at all. Disgusting.
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This message was authored by: Me134

Re: Broadband Constantly Dropping Out

Posted by a Superuser, not a Sky employee. Find out more

@divadnammeg wrote:
Broadband has constantly dropping out for about 6 weeks now. Engineer came to visit checked everything and all was fine, recommended we get a new hub from Sky which they sent and still having the same issues, we have another engineer coming out tomorrow who will tell me everything is fine. There is clearly an issue somewhere, so paying monthly for something that doesn't work as it should. Clearly a sky issue but they do absolutely nothing at all. Disgusting.

Broadband to the hub or the wifi signal inside the house?

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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This message was authored by: divadnammeg

Re: Broadband Constantly Dropping Out

Broadband to the hub, green WiFi light stays on
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