Hello.
My husband & i are at our wits end with issues we are experiencing with Sky TV / Broadband and looking back, it seems to have started once we were out of contract. 🫣
I work from home a few days a week and suddenly my WiFi connection would drop kicking me out of work calls via Teams or my WiFi signal would drop to 1 bar. The router started resetting itself at random times making it so stressful with work.
I did manage to phone and a sky customer service person has started to look at this but according to them, and the engineer they sent out there are no issues. I have had to resort to sending photographic evidence to sky to show the issues. I then got a text Friday morning saying the issue was fixed, so during the day I monitored everything and all was ok (though I have had to buy a WiFi extender to help boost my signal in my office space). Then, Friday night, our router dropped connection twice inside an hour! Unbelievable.
Don't get me started on Sky TV. We are currently without Sky tv as there is an issue with our Sky main box and mini box not talking to one another and because the engineer put the main box upstairs for ease rather than down, it's all got very messy. The wait time for the engineer? 2 weeks
I have been with Sky a number of years (14) and never had an issue but now? It's time to look around as paying £175 a month for products/services that aren't robust isn't acceptable. My husband and I live alone, no children to strain those services so I just don't get it.
Apologies for the long post but needed to get this out there.
