Broadband Change Over

[NikRavo]

I contacted Sky in late April prior to my Essentials Broadband contract ending and signed up for Superfast Fibre. I was given a go live date, informed my current hub was compatible and the change would be done remotely. I also downgraded my Talk to Pay as You Go. I have since been advised several times that Openreach are having issues which is preventing the broadband swapping over. The Talk has changed. I am now being charged silly money for the outdated Essentials Broadband, which is precisely why I moved to Superfast Fibre. My contract is with Sky, not Outreach, so why is it that I am financially loosing out? Can I do anything other than wait?

[jamesn123]

@NikRavo 

If you go to this site and use the 'address checker' and then post the resulting table back here we can look at what might be going on.

[TimmyBGood]

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@NikRavo wrote:

I contacted Sky in late April prior to my Essentials Broadband contract ending and signed up for Superfast Fibre. I was given a go live date, informed my current hub was compatible and the change would be done remotely.

 My contract is with Sky, not Outreach, so why is it that I am financially loosing out?

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I'd hope that means you will be eligible for automatic compensation for delayed provisioning.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat... 

[NikRavo]

Done that. Double Dutch to me! 

[Chrisee]

@NikRavo then post tge result after removing the reference to the address but include both the table and the first two or three lines of the notes. Forum members are fluent in Openreach.

[NikRavo]

@Chriseebest I can do, HTML removed. Sky's website stated fibre available and accepted my order. BT box at bottom of road too states fibre available.

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handbac
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date High Low High Low       VDSL Range A (Clean) 71.2 49 18.2 11.9 44 Unavailable Available VDSL Range B (Impacted) 69.5 46 17.8 10.8 38.3 Unavailable Available G.fast Range A (Clean) -- -- -- -- -- Unavailable -- G.fast Range B (Impacted) -- -- -- -- -- Unavailable --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process FTTP on Demand 330 50 -- Available --

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date WBC ADSL 2+ Up to 5 -- 3 to 7.5 Available WBC ADSL2+ Annex M Up to 5 Up to 1 3 to 7.5 Available ADSL Max Up to 4 -- 2.5 to 7 Available WBC Fixed Rate 2 -- -- Available Fixed Rate 2 -- -- Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date WBC SOADSL 2+ Up to 5.0 -- 3.0 to 7.5 Available SOADSL Max Up to 4.0 -- 2.5 to 7.0 Available SOADSL Fixed Rate Up to 2 -- -- Available

Other Offerings Availability Date VDSL Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange N WLR Withdrawal Y SOADSL Restriction N

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange