Broadband keeps disconnecting and now won’t connect

[Gipolsi]

Brown and appears fine but keeps disconnecting Q box. No problems until 5/6 weeks ago now I can't get it to connect at all.

[Gipolsi]

Above should say *broadband not brown 

[Chrisee]

@Gipolsi if other devices are working well and the issue is your Q boox losing connection it is worth asking Sky for a solution as they should provide a booster orcsend an engineer out. I am therefore escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to Gipolsi to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.