Broadband Boost Hub continuously drops out

[PeteSw]

Hi, Title says it all really. At least twice a day I'll go upstairs in the house and notice that the WiFi is gone in my device. I'll then check the booster hub and the middle light has gone out. I restart and it goes back to normal but can't keep doing this. Anyone had/having a similar issue that they have been able to resolve? Thanks

[Tom-W19]

Hi @PeteSw 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[PeteSw]

Hi. Followed the steps advised (reset router and rebooted router) but to be honest it has actually made the situation worse.

Getting an error message now saying 'couldn't get IP address' - so currently using 4G to type this. 

[PeteSw]

Bumping this one as still having the same issue despite trying the above suggestion