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Discussion topic: Issue with account set up

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Avatar for Jm15
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This message was authored by: Jm15

Message posted on ‎29 Apr 2024 09:16 PM

Issue with account set up

I've recently had to set up a new account for flat as old account holder moved out.

 

I did this online today and confirmed an installation date for two weeks time. Now when I log in I have no record of this order or a record of any products ordered? However I have  an email confirming this.

 

anyone know if this has gone through ?

 

thanks 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎29 Apr 2024 10:20 PM

Re: Issue with account set up

Posted by a Superuser, not a Sky employee. Find out more
@Jm15 wrote:

I've recently had to set up a new account for flat as old account holder moved out.

thanks 

So you placed a new order for Sky broadband under your own name, if so are you logged into your own account that you have setup for this ?

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