07 Feb 2022 11:27 AM
Issue with broadband connection keep disconnecting
07 Feb 2022 12:07 PM
Posted by a Superuser, not a Sky employee. Find out more@Choori Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
07 Feb 2022 12:09 PM
It's look like don't work now asking me to try again later it's been ages now same response
07 Feb 2022 12:13 PM
Posted by a Superuser, not a Sky employee. Find out more@Choori I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
07 Feb 2022 12:34 PM
I think I'll disconnect the connection
07 Feb 2022 04:20 PM
Posted by a Sky employeeThank you for escalating this. We have now sent an invite to chat 🙂
09 Feb 2022 04:58 PM
Posted by a Sky employeeUpdate – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
07 May 2022 11:56 PM
My broadband is not working
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion