Bring Activation date forward

[Wrightc95]

How do I contact sky about bringing forward my activation date?

The date I've been given is 2 weeks following the order. Nothing needs to be installed, I am in a new build property. I just need the hub and be put online. How do I speed this up as I'm without internet in the meantime?

[SKY1992bf · Accepted solution]

@Wrightc95  By all means contact sky and ask the question but it is out of their control when you are switched on as that is down to openreach who would have given you the first available date for your area 

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

[Daniel0210]

@Wrightc95 

And hubs are normally dispatched via Royal Mail to arrive a few days prior to the activation date. Once sent out by Royal Mail you can usually track its progress.