22 Feb 2024 10:54 AM
Over the last few months our interest connection as dropped in speed and efficiency. Running tests shows it looks good but it definitely isn't the same.
22 Feb 2024 11:56 AM
Posted by a Superuser, not a Sky employee. Find out more@StephV When you run the broadband test it will tell you the speed that you are supposed to be getting and also a minimum. From what you are saying iis it meeting either of these or none of them at all?
22 Feb 2024 11:59 AM
Yes this is correct. What is the best thing to do in this situation. Thank you for your advise.
22 Feb 2024 12:01 PM
Posted by a Superuser, not a Sky employee. Find out more@StephV Are you getting your minimum speed or not? If you are not then Sky should be doing something, but if you are above that minimum then if the connection is dropping what happens when it does this?
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion