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Discussion topic: Boradband activation - why is it not working yet?

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IntOx
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Boradband activation - why is it not working yet?

‎28 Apr 2022 10:33 AM

Hello. I need help, please. I was told my internet would be active today and it's not. I really need internet now. Thanks for your help.

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cookiemonsteruk
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 10:35 AM

Posted by a Superuser, not a Sky employee. Find out more

@IntOx 

 

If activation is today then it can take up to 23:59 tonight

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Highlinder
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 10:35 AM

Posted by a Superuser, not a Sky employee. Find out more

@IntOxIf you broadband activation day is today it can take up to midnight for the service to become active. If it does not then get back to us and we can escalate to Sky on a failed activation.

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IntOx
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 10:35 AM

Sorry - I wasn't precise enough. Activation was supposed to be yesterday.

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jamesn123
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 10:36 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @IntOx 

What does it say in the order tracking on the My Sky app? Activation can take up until late at night even if you get a confirmation text before that. 

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Highlinder
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 10:36 AM

Posted by a Superuser, not a Sky employee. Find out more

@IntOx  That would have helped.

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IntOx
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 10:36 AM

Activation was supposed to be yesterday. And I waited until 8am this morning to try it out, and nothing. Thank you.

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Highlinder
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 10:37 AM

Posted by a Superuser, not a Sky employee. Find out more

@jamesn123  Seems as thought their activation was supposed to be yesterday.

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IntOx
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 10:37 AM

I don't have the app, but the website leads to error. So I can't track the order.

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jamesn123
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 10:38 AM

Posted by a Superuser, not a Sky employee. Find out more

Ooops.. Cross posted.

 

@IntOx 

Is your router connected to the master telephone socket?

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IntOx
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 10:41 AM

Yes, it is. Apparently, website says activation has been delayed for a day. Sigh. Thanks everyone. I guess nothing to do but wait another day.

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TimmyBGood
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Re: Boradband activation - why is it not working yet?

‎28 Apr 2022 11:42 AM

Posted by a Superuser, not a Sky employee. Find out more
@IntOx wrote:

 I guess nothing to do but wait another day.

Probably based on Openreach availability.  You should receive a small amount of compensation.

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