Booking an engineer

[Disaster+123]

I got sky fibre installed on 5/7/23, it's topped working last Thursday. I called the sky phone line and I spoke to guy who tried to fix the issue peripherally but failed. He said he would log my call and get an engineer out to me within 5 business days and I would not be charged for the days I did not have wifi. I got a message last night after 5pm that I needed to book an engineer myself within 48 hours. I was in the phone for 2 hours trying to get hold of sky so they could book me an engineer to come down. To make matters worse their website keeps saying my bills are restricted, when I press the help button it says link has expired. Is this any way to treat a new customer? How long is the cooling off period with Sky? My house is now unarmed because I don't have wifi. 

[Chrisee]

Not a good story @Disaster+123 and it needs sorting. I have escalated your post to the Sky team who support the forum they will send you an invitation to an online chat through the forum . When they do a chat icon willappesr on the forum psges for you to use.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Disaster+123.

[Adam+m+j]

No broad band  or landline nit working 

[Highlinder]

@Adam+m+j  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Lisa-P1987]

Thanks for escalating, unfortunately, our messaging team are unable to send invites to chat at the moment. 
We would advise to contact us on this occasion to make sure your resolution is not delayed.