Bo internet - Defective hub - stuck in a loop with support

[Nickm123p]

An hour and a half ago i lost internet.  Using the "self help" wizard it looks like fibre in is ok.  I go through the steps on my phone and it identifies an issue connecting to the hub.  i restart the ONT and restart the Hub then come to a "we need to test your connection" page (which it says I need to complete so I am covered under Ofcom).

this fails every time with an "oops that didn't work" so I'm stuck unable to progress. 

I work from home and need this fixed ASAP but in a surprise to absolutely no one, sky makes it impossible to speak to an actual human. 

Can anyone offer any contact details or advice please?

[Tom-W19]

Hi @Nickm123p 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Nickm123p . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks