This discussion topic has been answered Discussion topic: Billing explained

This message was authored by: Aim · ‎08 Apr 2025

Hi. I cancelled my broadband and realised I've had a bill taken out for £39.61. I was under the impression payments are taken in advance when first signing up so I didn't think the early cancellation charge would apply. I am not very happy about this and would like an explanation please.

This message was authored by: SKY1992bf · ‎08 Apr 2025

@Aim billing continues as normal during notice period and any bills generated (bills are generated 14 days before payment is due (must be paid in full , any overpayment for days beyond termination date will be refunded within six weeks of termination date

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: GD1 · ‎08 Apr 2025

@Aim Billing continues to the next bill date, therefore iof your Broadband service ends miod bill period any overpayment would end up being refunded.

Do you see a credit on your account?

If you have an early termination fee it sounds like you switched before your minimum term ended?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: SKY1992bf · ‎08 Apr 2025

@Aim billing continues as normal during notice period and any bills generated (bills are generated 14 days before payment is due (must be paid in full , any overpayment for days beyond termination date will be refunded within six weeks of termination date

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

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