Being told that slow broadband issue is with Openreach rather than Sky, 6mb download on superfas

[AFGrant23]

Hi @Addie15,

Sorry not sure if this needs to go on a seperate thread. But how long should it take for my Netflix package to change to the premium (UHD) after i've set my new UHD box up please?

Thanks

[Eeeps]

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@AFGrant23 wrote:

Hi @Addie15,

Sorry not sure if this needs to go on a seperate thread. But how long should it take for my Netflix package to change to the premium (UHD) after i've set my new UHD box up please?

Thanks

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Should really be under the Sky Q section.

However, my Netflix upgrade happened almost immediately.

What does your Netflix account show when you login via the web?

[AFGrant23]

Hi @Eeeps,

That would make sense..

But, still showing as the standard account. UHD available on my Q box (boxsets etc).

Maybe worth a call noting I was told it should happen almost instantly.

Thanks

[Eeeps]

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@AFGrant23 wrote:

Hi @Eeeps,

That would make sense..

But, still showing as the standard account. UHD available on my Q box (boxsets etc).

Maybe worth a call noting I was told it should happen almost instantly.

Thanks

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And your Neflix account mentions that it's linked to your Sky account?

If so, yes a call to Sky - hopefully they won't just pass you on the Netflix!

[AFGrant23]

Thanks @Eeeps, it sure does. Wish me luck!