Bad connection

[Staceydb1]

We are trying to get into a Netflix series and the little circle just keeps turning stuck at 20 %

[Greenfingers001]

Hi there @Staceydb1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147