@Emma431 You mean your broadband keeps dropping out. Have you ran the service checker and broadband test to see if it can pick up any faults? What colour of router do you have from Sky? Black or white?
Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
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