Back in the good old days of sky broadband

[boo1232]

Back in 2019 i was on the sky fibre unlimited Pro with dedicated IP address download speed was 62Mbps. After changing names several times I am now using superfast download speed is now 53Mbps. Paying that little bit more for less speed no dedicated IP address running on the sky Q box ( wireless turn off I don't have Sky TV) constant dropouts. Signed up for new contract back in March. Rant over 

[GD1]

@boo1232  Can you post your router stats please?  https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

[boo1232]

[cookiemonsteruk]

@boo1232 

Speed does look slow . Can you run tests on my sky app and post the info in more about your connection

[boo1232]

Sorry I don't have my sky app everything is hardwired there is no wifi on the SKY Q box  turned it off. will it be better for me to have this app what would it do to improve the broadband .cheers

[boo1232]

Your package: Sky Broadband Superfast

Estimated upload speed: 20 Mb/estimated upload speed: 20 Megabits per second

Normally available download speed 62 - 74 Mb/is normally available download speed 62 to 74 Megabits per second

Guaranteed Minimum Download Speed: 57 Mb/s

[cookiemonsteruk]

@boo1232 

Just to show your guaranteed minimum speed 

[boo1232]

[cookiemonsteruk]

@boo1232 

Minimum Download Speed: 57 Mb/s

I think that puts you below the guarantee. You line attenuation and spacing suggests you could in theory get 80Mbps. Hence your broadband has never performed to the maximum

Also does the broadband drop as shown by the internet light going orange/amber

Call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone and ask to book an engineer

Any diffs get back to us

[boo1232]

Even if I hit Minimum Download Speed: off 57 Mb/s  that would mean sky is fulfilling their contract.  Do you believe sky would send out an engineer just for 1Mb?cheers 

[cookiemonsteruk]

@boo1232 

Give it a go. If you get an answer you don't like get back to us we can escalate.

Again do you find your line dropping/internet light turning amber ?

That should add ammunition

[boo1232]

Yes, I was getting internet light turning amber at random times started back in Feb  . Then my speed started dropping going to put back my ASUS router with Openreach modem has a lot more Ethernet ports.

[cookiemonsteruk]

@boo1232 

How many times in a 24 hour period roughly?

Mention that when you call. The line drops further confirm a line fault

[boo1232]

No more no less than 3 times a day that was like couple of weeks ago. Now I'm just getting lower speeds even when it's staying 56/57mbs on sky speed tests. 

[cookiemonsteruk · Accepted solution]

@boo1232 

The quickest way to deal with it is to call sky as they should be open tomorrow. If we escalate it may be monday or tuesday before they get back to you with an online chat invite. We are more than happy to escalate if you have no joy