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Discussion topic: BT connection service poor

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GDONALDSON55
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This message was authored by GDONALDSON55 This message was authored by: GDONALDSON55

BT connection service poor

‎27 Apr 2022 08:18 AM

Hi, Sky guy turned up last Wednesday to fit phone/broadband. Said he couldn't do it and proper BT engineer needs to do connection. That was the 23 April? Today just been told they will update me on the 3rd of may, they don't even say that it will be sorted by this date. Think I might regret switching from virgin to Sky. Can I just cancel the whole thing, they have fitted the dish and Tv,  but at least 2 weeks with no broadband Is a joke

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mae-3
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This message was authored by mae-3 This message was authored by: mae-3

Re: BT connection service poor

‎27 Apr 2022 09:19 AM

@GDONALDSON55 

 

Under distance selling rules you are allowed to cancel the lot within 30 days of installation, but you will need to contact Sky directly to do so soon...

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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TechmanagerMal
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Re: BT connection service poor

‎27 Apr 2022 09:41 AM

@GDONALDSON55 wrote:

Hi, Sky guy turned up last Wednesday to fit phone/broadband. Said he couldn't do it and proper BT engineer needs to do connection. That was the 23 April? Today just been told they will update me on the 3rd of may, they don't even say that it will be sorted by this date. Think I might regret switching from virgin to Sky. Can I just cancel the whole thing, they have fitted the dish and Tv,  but at least 2 weeks with no broadband Is a joke

  • Sky has to rely on OR to sort the connection and they are busy currently with FTTP growth and that they connect lines for all ISPs.
  • Virgin don't rely on third-party infrastructure.
Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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