BROADBAND

[833DgKBAvQWQ]

I HAVE TROUBLE WITH MY BROADBAND ITS BEEN SLOW NOW FOR 6 WEEKS I KEEP REBOOTING IT BY SWITCHING IT ON AND OFF AT THE PLUG BUT TO NO AVAIL I CANNOT COPE WITH THIS AND AM GETTING FED UP WITH IT DO I NEED TO CHANGE PROVIDER.

[GD1]

@833DgKBAvQWQ  Please don't use all capitals when posting as it makes it look like you are SHOUTING at people.

Turning the hub on & off like this on a FTTC or ADSL line will make it worse not better.

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[833DgKBAvQWQ]

Hello yes they did reply but not being very technical minded i would so like somebody to talk to so they could possibly talk me through it i cannot get the websites to watch as they take ages to upload and keep phishing and keep saying i need more memory but this is a new computer which has cost a lot of money is there any chacne a tecnician could come and look at my broadband as i dont think its strong enough . 

                   Thanks.

[TimmyBGood]

---

@833DgKBAvQWQ wrote:

 this is a new computer which has cost a lot of money is there any chacne a tecnician could come and look at my broadband as i dont think its strong enough.

---

ISPs don't send technicians to resolve issues with individual devices: that's not in their remit.

If you were to lodge a broadband fault with Sky they would want to go through a telephone diagnosis first, and then might book Openreach attendance in the event a line problem is established: they won't do so for WiFi problems.

[833DgKBAvQWQ]

Thank you very much for the reply must see what i can do next and again thank you.