0

Discussion topic: BROADBAND ISSUE

Reply
This message was authored by Anya9 This message was authored by: Anya9

BROADBAND ISSUE

My WiFi is not working and I have to work from

home.

 

I have tested it on my sky app and there are no issues. I can't even find it on my phone anymore as it's disappeared. The white light is on 

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: BROADBAND ISSUE

Posted by a Superuser, not a Sky employee. Find out more

@Anya9 several similar reports which appear to be sorted by factory resetting the hub. This is done by pressing and holding in the wps button on the right hand edge for up to 30 seconds until the led flashes. Once restarted the fault should have cleared.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion