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Discussion topic: Internet connection keeps dropping out & reconnecting a few minutes later
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This message was authored by: C+Mavis
Message posted on 24 Sep 2024 04:58 AM
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Internet connection keeps dropping out & reconnecting a few minutes later
This problem seemed to start yesterday & am having the same issue this morning
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 24 Sep 2024 07:02 AM
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Re: Internet connection keeps dropping out & reconnecting a few minutes later
@C+Mavis run the full connection test in the My Sky app by ignoring the first result but click onnthe briadband connection test. That should tell you if Sky are aware of the fault or offer to book an engineer if tge test picks up a fault. If it does neither call Sky to report it.
Issues are inevitable after yesterdays heavy rain so lines may get busy.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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