Authentication Problem

[heidilouise76]

Hi

I can't connect my brand new Google Pixel phone to my wifi, I've typed the password in several times and keep getting the message 'authenticaton problem'. I've tried unplugging the router etc. twice but it's made no difference.

I've tried disconnecting (and forgetting) the network from other devices and have had no problem reconnecting everything again using the password.

Any suggestions would be very gratefully received!

[jamesn123]

Hi @heidilouise76 

Which Sky router do you have?
Are you sure you are typing the password correctly using the correct case, numbers & symbols?

[heidilouise76 · Accepted solution]

Hi @jamesn123 

Thanks for your response, turns out it may have been the phone (it wouldn't connect to any wifi anywhere) so it's gone back and I'm waiting for a replacement, if the new one has the same problem I'll be back!

Thanks again,

Heidi