@Helen2211 are other devices connecting? If they are then rdboot your Sky box if thst foesnt sort it call Sky. However if nothing is connecting check the lights on the hub see https://www.sky.com/help/articles/hub-lights-explained-start
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
