Apps running slowly

[Lily_a]

Another here with the exact same problems, tried all the things - changed randomised Mac to phone Mac, turned off ipv 6, fiddled with random things I don't understand but which have been recommended by others. It's really frustrating that the only fix appears to be a new router. This surely can't be right if so many of us are having the exact same issue. @Sky - please can you replly? It's very poor customer service so far. Deeply unimpressed.

[RyanCWales]

Me also, been with sky fibre for years with the old black router never had a problem upgraded to fttp fibre and the white max router, my download speeds are showing fine but there is a massive delay in loading apps or webpages even initially loading a firestick on occasion it fails to loads and smart bulbs etc REALLY delayed in switching on and off if using the app.

[Humphrey01]

I am still in the cooling off period and have cancelled the  Sky broadband. Can't cope with the incessant complaints from family members and the inability to get anywhere with Sky! Have to wait until the end of September for the swap and so am currently using my data up on my phone as can't use internet with the pc on upstairs and the sky Q. Says it all!! 

[RyanCWales]

Im probably also still in cooling off period had it installed about a week or so but gonna get a new router rather than have kids going mental theres no internet for a few days. 

[carpo6q]

I joined Sky only a few days ago on the 1gb deal, straight away we have had the same issues, everything is fine apart from using a mobile device/laptop and even streaming.  I found this thread yesterday and straight away alarm bells ! So I cancelled today, no way am I staying in a 2 year contract with issues from the start, also issues like yours and others that have not been sorted out. Thankfully I saw this post. Hope you and others get some support from Sky as this in very poor. 

[RyanCWales]

Hmm we cant be the only people on fttp with sky. Dodgy batch of routers maybe?

[ON1993]

As an update, I had my 8th call with Sky the other day. Told them that the router is 100% the issue and it isn't isolated to just me having a faulty one. They have someone calling me about this next week to discuss further. I'm fed up of the calls now, I've told them they need to send me an alternative router to this model as there is clearly a fault. Can't see this being a quick fix though, there must be thousands of people with these having issues but not everyone reporting it. I refuse to pay £100 for a new independent router, don't see why I should have to

[RyanCWales]

Yeah im gonna give them a call too its getting beyond tryna load most apps from what i have noticdd try to load something and check the wifi arrow symbols on your device after trying to load something there is a big delay in any data transfer