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Discussion topic: Apple HomePod Won’t Connect to WiFi

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This message was authored by njd_online This message was authored by: njd_online

Re: Apple HomePod Won’t Connect to WiFi

I wouldn't trust this response without looking at the small print provided by Sky themselves. 

 

 

This message was authored by LM0383 This message was authored by: LM0383

Re: Apple HomePod Won’t Connect to WiFi

Considering SKY is not providing any detail, I tried as suggested in this thread to use a WIFI extender and I confirm it works.

I bought this one that is under £9 from Amazon https://amzn.to/3NGbBmr and it works.

You just need to:

1. connect your phone to the WIFI extender after the setup
2. reset your homepod(s)

3. configure the homepod(s) using the WIFI extender instead of Sky Hub

 

Till the issue is fix it could be a good trade off especially for less than 10 quid

This message was authored by CKALee This message was authored by: CKALee

Re: Apple HomePod Won’t Connect to WiFi

Same issue here. My homepods cannot connect to wifi weeks ago. I spent many hous to search the root cause and solution, including call Apple support, but no luck. 
Finally I found the thread here. I felt so happy when I saw "Answered". But so sad. Useless. There was no solution even not a timeline to fix.

 

Cannot use my own router. 
Disconnect without notice. 
No direct support hotline nor email. 

Why keep using Sky?

This message was authored by chun3288 This message was authored by: chun3288

Re: Apple HomePod Won’t Connect to WiFi

A WiFi extender works because your signal is too weak and hence HomePod not connecting? I've tried to set it up sat next to the router and it makes no difference. 

This message was authored by LM0383 This message was authored by: LM0383

Re: Apple HomePod Won’t Connect to WiFi

Nope the signal is perfect but in this way the connection doesn't go straight to the sky hub 

I tried also today to play and it works for me

This message was authored by FFC This message was authored by: FFC

Re: Apple HomePod Won’t Connect to WiFi

+1 on this issue and getting very frustrated now. It's been a month (issue started around 24 Nov) and no response or intent to fix by Sky

This message was authored by Chrisee This message was authored by: Chrisee

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@FFC not sure how you can say there has bedn no response from Sky given this post marked as the holding answer to this thread. I know it is frustrating but if the issue had been easy to solve it would have been sorted but it wasn't.

 

You will have to wait until Sky's team is back after the holiday and the freeze on tech changes is lifted to grt an update.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by FFC This message was authored by: FFC

Re: Apple HomePod Won’t Connect to WiFi

Wow, that's quite an aggressive post @Chrisee - Merry Christmas to you. The reason I can say they are doing nothing it that Infirst raised this as an issue on 23 Nov. In the 4 weeks since then I have had a number of fruitless chats that just end nowhere. A couple of phone calls where Sky were instant that it was either Apple's faught or mine and a couple of phone calls where there has been no conclusion. The post you point to merely says they will investigate and respond at some poin, but it doesn't even acknowledge there is an issue. I'm not sure why you think that answers anything.  

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@FFC 

 

As @Chrisee indicates, there's a freeze on software changes during December - January, so an issue emerging in late November does inevitably hang around rather longer than is desirable.

 

The acknowledgement that there's a problem is in the post currently marked as an answer in this thread: the scale of the Sky support operation means it's always likely that some staff answering phone calls remain unaware.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by mae-3 This message was authored by: mae-3

Re: Apple HomePod Won’t Connect to WiFi

The latest issue with HomePod's connecting through Sky broadband routers involves AI attempting to identify the client equipment onto its infrastructure and failing dismantling, IMHO!

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Zen internet on G.fast (250Mbps down, 50Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
This message was authored by FFC This message was authored by: FFC

Re: Apple HomePod Won’t Connect to WiFi

@TimmyBGood why have you felt the need to single me out but not respond to other people posting they also have this issue.  I merely add myself as also experiencing problems and that I was frustrated.  Is that not permitted?

 

Also, this question is marked as answered (ie resolved) but there is no resolution and no indication of any timeline. It maybe that they have a freeze on sprints until January, but no one from Sky has acknowledged this or given a timeline to when the next fix/sprint may be.  All the "answer" does is indicate that they will investigate and at some point come back provide an update. Not exaxrly

brimming with the promise of action. 

 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@FFC 

 

As the staff member who posted wrote, their response is marked as an 'answer' temporarily so that it's then prominent on the first page of the thread: that's typical for ongoing issues.  

 

So that you know, I've marked this post as answered, so that people can find the most recent information, without having to read the entire thread. "

 

There are never timelines for fixes because that would create more disappointment when target dates get missed.

 

Realistically the software development people are Sky (or any other UK ISP) probably aren't working between Xmas and New Year and they will have reduced network operations staffing.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by mae-3 This message was authored by: mae-3

Re: Apple HomePod Won’t Connect to WiFi

@TimmyBGood 

 

It'll be interesting to note whether the AI solves the issue whilst the development and network team are on holiday deserving a rest... 😀 

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Zen internet on G.fast (250Mbps down, 50Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@mae-3 wrote:

 

It'll be interesting to note whether the AI solves the issue 

 


Depends if it's an Apple fan, I guess.  Could be working for the opposition...

 

https://gizmodo.com/bing-ai-sydney-microsoft-chatgpt-might-come-back 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by mae-3 This message was authored by: mae-3

Re: Apple HomePod Won’t Connect to WiFi

@TimmyBGood 

 

AI fire against AI fire, it's a right war on the internet! 😀

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Zen internet on G.fast (250Mbps down, 50Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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