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Discussion topic: Apple HomePod Won’t Connect to WiFi

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This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Sky employee

Ongoing Investigation: Apple HomePod Connectivity Concerns

 

We're aware of the issues some customers are experiencing with their Apple HomePods. Please be assured that our team is actively investigating to identify and resolve the root cause. These situations can be intricate, but we are dedicated to finding a solution. Rest assured, the course of action we take, whether it involves software adjustments or other measures, will be based on the findings of our investigation.

 

We'll keep you updated with any progress and aim to resolve this as quickly as possible. Your patience and understanding are greatly appreciated during this process.

 

So that you know, I've marked this post as answered, so that people can find the most recent information, without having to read the entire thread.

Thanks
Kev
Community Manager
This message was authored by Ray36 This message was authored by: Ray36

Re: Apple HomePod Won’t Connect to WiFi

Do you now when this likely to be ressolved? As its been a month noww.

This message was authored by Kirsty821 This message was authored by: Kirsty821

Re: Apple HomePod Won’t Connect to WiFi

Tried mine again this morning and both HomePod minis are now connected to WiFi! Hopefully it lasts, I'll update here if it doesn't! 

This message was authored by LM0383 This message was authored by: LM0383

Re: Apple HomePod Won’t Connect to WiFi

Can you check what's your firmware version please?

This message was authored by mbagley This message was authored by: mbagley

Re: Apple HomePod Won’t Connect to WiFi

Glad I found this article. +1 on the issue.

This message was authored by Ray36 This message was authored by: Ray36

Re: Apple HomePod Won’t Connect to WiFi

Hi. Thanks for the update. Did you have to change any of your router or Wi-Fi settings to connect them ? As it's not working for me

This message was authored by Ray36 This message was authored by: Ray36

Re: Apple HomePod Won’t Connect to WiFi

Is there any update?

This message was authored by la1984 This message was authored by: la1984

Re: Apple HomePod Won’t Connect to WiFi

I am also having this problem with two Homepod Minis. My iPad and iPhone both connects to wifi without issue, but the homepods fail at every attempt.

 

I've tried resetting both Homepods, including restoring to factory settings through iTunes.

 

Making slight changes to my wifi settings - such as changing the SSID - has worked, but only for the briefest time before the Homepods drop off the network and fail to reconnect again.

This message was authored by chun3288 This message was authored by: chun3288

Re: Apple HomePod Won’t Connect to WiFi

Got home just now, switched on HomePod Mini and it connected on first attempt! Thanks for fixing!

This message was authored by Zenji This message was authored by: Zenji

Re: Apple HomePod Won’t Connect to WiFi

Just to notify I am having the same issue. Two HomePod Mini paired to an Apple TV as a stereo pair plus one in the bedroom. All connected via WiFi to  SKY Broadband. Everything was working perfectly until November 23rd. In the morning, all three HomePod Mini units stopped working at the same time. I factory reset them several times, spent time on the phone with Apple Support and even had them change for brand new units at the Apple Store. Only the  SKY Broadband router can be incriminated here. Also, I noticed that sometimes, the HomePod Mini units connect again to WiFi only to be disconnected again a few hours later. I guess SKY changes the configuration of its routers remotely and that affects HomePod Mini (and certainly HomePod too) to connect. One thing Apple said is that a router assigns a given ID to each connected device and that something around that could be the root of the issue.

This message was authored by LM0383 This message was authored by: LM0383

Re: Apple HomePod Won’t Connect to WiFi

Kev, can you share if you are doing a staggered release or a canary release to see if you have found the root cause? Reading that some people had it fix is encouraging but having a timeline for the final rollout is even better

This message was authored by chun3288 This message was authored by: chun3288

Re: Apple HomePod Won’t Connect to WiFi

Seems I spoke too soon! My HomePod Mini failed to connect to the WiFi today, after it was working yesterday. Have tried all the usual fixes (including reset) and now I'm back to square 1 again - I can't get the HomePod Mini to connect to my WiFi!

This message was authored by Ray36 This message was authored by: Ray36

Re: Apple HomePod Won’t Connect to WiFi

Have you plugged your router out ? I did that yesterday and reset the home pod. That worked for me.

This message was authored by James143 This message was authored by: James143

Re: Apple HomePod Won’t Connect to WiFi

Hi

 

Same issue for me - no help or timescale offered by sky over the phone - could be a couple of days or a month. No compensation offered either.

 

A temporary solution which appears to be working for me is to connect to a TP link extender. The model I have got is WA 580

 

Connected my iPhone to this only and set the HomePod minis up on this wifi connection.

 

This will have to do for now until sky sort this mess out.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@James143 Sky's customer service agents deal with a wide range of Sky products and are not immeadiatly aware of all issues. As a rule Sky, like most mass market ISPs, do not take responsibility for the connection of third party devices which is where this forum is so useful.

 

Compensation is only paid where you lose all service for a period exceeding two working days. You are buying an Internet connection from Sky not a fully supported home network serviice. 
 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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