Appears Sky are throttling my broadband speed

[Pulp58]

Mine has been at 19/7 since early Apr'22, but yesterday it started to return to normal, now at 32/7 which is not as fast as it was, but within the contract.

How are you measuring the speed? Use Ookla as the de-facto tool, and try and make sure the Router is doing nothing else like downloading a programme. 
as most of the customers on here are reporting an improvement I assumed the first was nationwide, but the lack of information prevents any assessment as you mention, I would never expect Sky to admit liability, but if we as customers don't pay...they are the opposite and very proactive at getting their money. 
we as customers have terms and conditions and the most basic is to get what we are paying for, I encourage you to initiate a complaint with Sky, that concentrates their minds.

[AtH]

Through this issue I have used fast.com as recommended by the sky technicians, they don't like ookla as is bounces between different areas too much.

I have just got home and ran a test there is improvement but it's not back to where it was as most people are commenting.

[bridgey81]

The exact same thing is happening to me. My hub shows I'm getting 79mbps and my WiFi speeds are usually 60+.

This weekend, WiFi speeds have dropped and are in the teens. Spoke to Sky, who couldn't figure it out so said they'd send me a new hub, however I downloaded a free VPN and speeds went back up to 60+ again. Switched it off and they're back in the teens.

Seems like Sky have an issue - they just don't know what it is yet.

[Pulp58]

Yes the use of a VPN means they can't detect the traffic type and apply a crude quality of service method. What's important is your contracted speed verses what your getting.

they go through simplistic diagnostics like sending out new routers each time, in my case 3, when in fact they were playing tricks, eventually someone saw sense an reinstated or removed the controls. Good luck

[Dan+customer]

This throughput issue is something Im experiencing but, it seems when you do the checks on the service checker. All is well and testing speed normally receives a normal DL speed. Wait 2 mins and its back to being throttled. You can literally repeat this process and I'm certain a CMD prompt to the router would evidence throttling. Ill call tomorrow and see what their reasoning is but, I'm certain I have enough evidence already running various tests to address a breach of contract on the internet speed guarantee. 

[Dan+customer]

I'm pretty sure I can evidence it being throttled and the points above make it very obvious

[bridgey81]

@Dan+customer did you get anywhere with this? My speeds seemed to have recovered slightly from about 1/5 of what I usually get to 1/2 but are right back down again today.

I'm currently getting slower WiFi speeds on 'superfast' than I used to on the old copper broadband, and Sky have been no help whatsoever.

[gb3]

Sky appear to be throttling our speed as well. Browsing the internet has been painful lately and doing it while streaming will cause the stream to buffer and lower its quality.

Running a speed test on Fast.com - which is, incidentally, the website Sky suoport suggests you use - shows the correct speed (around 140 mbps). However running tests on any other website, we're lucky to get 20 mbps. 

Switching a VPN on also gives us the correct speed. What are Sky playing at? 

[Mbes2]

Dame here in North Essex.. 

Normally 80mb now 37mb 

Logging in to router and disconnect the connect from GUI for 10 min resets line and recovered last for a few days 

[57+Marshfield]

My connection speed read as it should, but connectivity in the house dropped dramatically during the late summer. A call to Sky resulted in a remote engineer doing a 5 minute takeover of my router and now things are ok, but still not as fast. They definitely did throttle my router

[bridgey81]

@gb3 this is exactly the problem we have.

Fast.com uses Netflix servers so just means Netflix is alright.

Out of interest, have you tried a speed test on a different device that you maybe don't use as often? There's 2 devices in my house being throttled (and they're the most powerful devices, and I've tried speed tests on other WiFi networks which were fine so it's nothing to do with them).

I used to rate Sky but they've completely lost my trust with this - I can't wait for my contract to end and switch to another provider who will at least give me what I'm paying for.

[gb3]

Hi, sorry for the lateness of my reply.

This problem affects all of my devices. I have even tried disconnecting everything and hard wiring a PC with an Ethernet cable, and the speed was still terrible.

Turning a VPN on fixes the issue immediately but that is not a long term solution.

I spoke to Sky who went through the usual patronising troubleshooting steps, and they aggressively denied that they do throttling/traffic management. 

Our contract is up in a few months. What I dont know is if switching to another ISP will fix the issue. If they're all using Openreach's infrastructure, then will it be any different?

[mae-3]

@gb3 

With the issue, it is very likely that switching ISP will fix it because each ISP handles the backbone independently. The only time when a speed impacts across ISPs is when the speed reported to the Sky Hub is low on an FTTC connection and then one needs a line BT Openreach engineer as everyone shares this BT Openreach infrastructure.

[gb3]

Thank you @mae-3, that is reassuring. 

[Disgruntled+99]

Sky are also throttling my Broadband. Coincides with them offering a Fibre option but Fibre is not available at my home. I have had two engineers visit to fix the problem temporarily and then I get throttled again. Advertised at 79MB and all I get is 37MB when they turn the throttle back on a few days after their technician visit.

Furthermore Sky cancelled my appointment after I took the day off to be at home with no warning.

Sky also offered me a renewal price over the phone, promised to call me back and never did. Now the monthly offer has gone up £18. I have requested all the recording of the nearly 5 hours spent on the phone with them this week and will be taking this with Ofcom and alike.

Sky are making a mockery of their customers and don’t care about it one bit. Will be cancelling all my Sky services next week once my new provider can confirm an activation date.

If you are considering Sky, avoid them like the plague. All the sports are offered through alternative suppliers is this is what I will be doing. I just embarrassed to stay I have stuck with Sky for 18 years.....

#ofcom