Super slow broadband and connection and terrible TV picture

[ChrisBee]

Good morning and HNY.
I have recently moved my broadband supplier from BT to yourselves. The reason for this was you gave a much better deal. I had great speed and connection with BT, no problems at all.
Now I have changed to Sky the speed and connection is terrible. It struggles if 2 people are using their mobiles at the same time! It has even changed the colour on the TV, with BT it was bright and vibrant and now it is dull.
I understand that more connections means slower speeds but surely we should be able to run more than one mobile at a time and at least have good picture quality on our TV?

[Tom-W19]

Hi @ChrisBee 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.