App features not working and technical issues run around

[Superclarkey15]

 

My app for well over two months now has said " there is a problem loading some of your hub features please try again later" and if you go to product settings and click on the hub itself it just comes up with a technical issue please try again later.

i have spoke to sky and engineers several times and they both pass the buck to each other. As in the engineer says nothing he can do it's skys problem sky tell me it's nothing they can do they will send an engineer. Each time this happens they take me through the same steps such as: log out the app, delete the app, turn your router on and off, hold the wps button. None of which work.

the latest was to send me a new router and I was told this would fix it new router cam yesterday been in 24 hours and still the same messages on the app. Phoned sky and guess what another engineer is going to be sent.

i now have had 3 engineers in two weeks and about 5 phone calls in those two weeks and feel like I'm just being sent round in circles.

i pay for sky WiFi max to have access to all these features and no idea how long I have been without them.

can someone help me with this fix as the technical team at sky broadband can't so far and the engineers can't. 
if i am honest I don't believe its an engineer who can fix it as this is something to do with the app detecting my router so i think its something at sky.

getting dizzy from the circles sky are making me run please help somebody.

[Chrisee]

@Superclarkey15 something has been messed up in the configuration of your account shich I suspect requires checking bybthe back office experts. Sending engineers and replacement hubs wont solve the issue.

As this requires action by Sky I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to hoedully get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a another long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

[Allan95]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.