Anyone else have issues with wifi

[Sassysteph]

Checked my sky connection says all fine have service can't get onto my WiFi on my phone on the glass tv anyone else having issues with broadband today 

[Pake26]

Yes I've a red light on my router but according to sky all is working fine!

[caesarome · Accepted solution]

@Sassysteph 

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Sassysteph]

Mines white but still saying connection is good can't get through on the phone either they just keep sending me a message saying check your service 

[Sassysteph]

 says it's fine but when I connect to WiFi it comes up with this 

[JimM1]

@Sassysteph So you are aware, pictures you post have to be approved and cleared for general viewing, until then no one see's it. Will take a look later, suspect you have a wireless wifi connection but NO Internet. Bars and the ! exclamation mark even though you have a white connected sky hub light!

Your picture has cleared and as suspected......

[JimM1]

@Pake26 See below for you!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

[caesarome]

@Sassysteph 

And what happens after you rebooted your broadband hub at the mains ?

@JimM1 

The image should be viewable now.

[JimM1]

@caesarome Thanks seen and replied.👍

[Scootbog]

Having the same issue for last few hours. SKY app says all good despite a grey circle icon. No WiFi of Ethernet. Run diagnostics and it says all is good. Going round in circles trying to get through to sky. 

[caesarome]

@Scootbog 

This applies to you as well:

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@caesarome wrote:

@Sassysteph 

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

---

[Sassysteph]

I'm on chat now to sky finally 

[Scootbog]

lol, done all that before posting. Still the same situation. No WiFi or Ethernet but white light on router and app saying everything is good

[Scootbog]

What was their response?

[JimM1]

@Scootbog Was it not like your's switch the hub off for a couple hours?