Amazon Echo won’t connect

[Andyshearer1]

Hi All,

I can confirm that the procedure listed by @JoGjo worked for me as I had 2 different Echo devices which had the same issue. Follow the process as detailed and the device should work.

Regards

Andy

[Faye28335]

Mine is now doing the same thing, however the username - admin and password - sky is coming up as incorrect! Have a read this wrong? 

thanks

[Highlinder]

@Faye28335Which router do you have from Sky, from the link below and what are you using as the username and password.

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/which-sky-hub-do-you-have-no 

[Faye28335]

Hi there, 

It's the sky broadband hub and I was entering username as admin & password from my sky card. 

thanks

faye

[Highlinder]

@Faye28335That being the Wi-Fi password you are using to try login on the router. Have you used the Wi-Fi password and this worked before?

[Fishy74]

Thank you for this solution, didn't work when I changed the settings as desribed but after rebooting the rooter post the changes it worked. Thank you for this, much appreciated

[escapeman]

I have upgraded to Sky Fibre - about two weeks ago - and got all my Echo devices to connect - now every morning none of the lights/plugs are responding - but then later in the day they all work correctly again - any ideas? Thanks