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Discussion topic: Activation enquiry

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This message was authored by: Alison442

Activation enquiry

Today I received an updated SKY router. The instructions say that all front  lights only take a few minutes to turn green. 
I am still waiting after half an hour. 
Is there a problem? 

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This message was authored by: caesarome

Re: Activation enquiry

Posted by a Superuser, not a Sky employee. Find out more

@Alison442 

Was this a replacement hub for an older one or are you new to Sky and today is your activation day ?

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This message was authored by: Alison442

Re: Activation enquiry

Hi, thank you for replying!

I was sent a replacement router as apparently the one I had was dated.

Thankfully I managed to speak to SKY advisor and after some checks the new router was faulty. So back to the old faithful one and waiting on a replacement. 
Thanks again 🙂

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