Activation date

[Lisa518]

My router was missing from my pack and a replacement will not arrive in time for my activation date.  I need to check if sky will still switch me over or if I stay with my current provider until I plug the router in.

[jamesn123]

Hi @Lisa518 

Your line will still switch over regardless of whether you have the hub.

[Lisa518]

Oh no!  My box arrived today missing the router and after eventually getting through to someone they said it can be 72 hrs before I get a reply let alone a replacementI and I work from home!!!!

can I put back the activation date do you know?

[Chrisee]

@Lisa518 if you have an existing Sky Broadband hub it is likely thst Sky have sent you a new cable to connect that to your new connection. 

[Lisa518]

No I'm new to sky but managed to get help through the online complaints procedure.  Thanks anyway!

[jamesn123]

@Lisa518 

Its possible but unlikely if your activation date is within the next 48hrs