Activation date not met

[Sarahdarren2020]

I have been trying to get my sky moved to my new address since the 14/02, this is the day i originally phoned to inform them I was moving on 02/03. After phoning a number of times I was informed my account had a technical problem that no one had seen before, so sky max had to be remover from my account to allow the move to proceed, however meant I could not activate my internet in the new house until 06/03. Well here we are 07/03 with no internet. Why has this been such a problem to move over. It said it could be activated anytime until midnight but noting. It says on my account that my address isn't provided by Sky. What a headache this has been! 

[cookiemonsteruk]

@Sarahdarren2020 

Could you keep an eye on this forum preferrably using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the red and blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Sarahdarren2020]

Thank you

i have spoke to Sky this morning and without informing me they have put the activation date to the 12/03. Still stays 06/03 on my Sky app. The woman I spoke to could see that there has been no correspondence to inform me of the change but I guess there is nothing I can do now except wait and hope it actually activates on the 12/03.

[Lisa-P1987]

Thanks for the update @Sarahdarren2020  let us know if the activation does not go ahead on the 12th and we can look into it for you 🙂