I moved onto GigaFast earlier this year and I'm having issues with speed beyond the router.
I have the SR203 router, which is recieving the full 999/115 connection however regardless of whether I use wifi or ethernet I can't get close to that speed.
WiFi - 160/110 - Fine I know WiFi isn't as fast as Ethernet, but even that seems a little slow, less than 20% of what's been served
Ethernet - Tested with a PC, a laptop and a games console, using Cat7 direct into the router - 350-400/200-220 which is less than 50% of what's being served to the router.
Spoke to a guy at a Sky kiosk and he said that I'm on a legacy package for the broadband & that the new package is called "Full Fibre Gigafast" not just Gigafast.
Because of this I'm apparently not eligible for a Wifi 6 router (latest model) but at the same point I cannot be switched to the new package in order to recieve the new router because I'm already on the top package available & to call Sky to get it solved.
The issue is that I keep getting connected to overseas call centres and they refuse to go off script and just give the standard "Computer says no" answer
The system shows that I'm out of contract for both my TV and broadband and I'm seriously considering just junking it all and moving to Virgin.
Whilst I understand that this forum isn't monitored by Sky, has anyone ever encountered a similar issue and solved it?
