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Discussion topic: Absolute shambles

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This message was authored by: Pehul

Message posted on ‎19 Jul 2025 09:51 PM

Absolute shambles

Diamond vip apparently and yet absolutely no interests in resolving complete broadband outage. Just referencing sla's which are irrelevant in the real

world.

Go somewhere else if you have the option

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎21 Jul 2025 10:48 AM

Re: Absolute shambles

Posted by a Superuser, not a Sky employee. Find out more

@Pehul  So the app is saying there is an outage in your area? How long has this been going on for?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: daveNOS

Message posted on ‎21 Jul 2025 12:03 PM

Re: Absolute shambles

Posted by a Superuser, not a Sky employee. Find out more

@Pehul SLA's are very relevant in the real world as they dictate the response time to faults and fixing them.

Your VIP level with Sky is entirely irrelevant in the real world, it doesn't provide you with priority from Openreach.

Those "irrelevant" SLA's will be exactly the same for other providers who use the Openreach network. 

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