EXTREMELY ANNOYED!

[Tiberius64]

For the last week or so I've had mostly NO broadband or WiFi. When I DO get connected it ranges from 20mb to maybe 50mb if I'm lucky! It says I'm "guaranteed" at least 69mb. It says, in the app, my connections are "good" but on the next page it tells me Sky is having problems connecting to my hub!

[Chrisee]

@Tiberius64 sounds like you have a faulty line which is struggling to connect. Partial fibre lines can develop faults which need checking out. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Each partial fibre line like yours has a guaranteed speed while your could be 69Mb/s it is coincidentallybthecaverage for all lines Sky supply so I would check that is your limit which you can find in the service checkervinnthe My Sky app.

[Brill+Gill]

Thanks for escalating this @Chrisee. We’ve sent @Tiberius64 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Tiberius64]

I'll make this as short as possible. a) Very little or no Internet for nine days. b) Tried all the checks as in My Sky app inc unplugging it for an hour and pressing the WPS button for 30 seconds. c) Called customer services 6 times in 6 days. They told me to try b)☝️☝️☝️ d) Called again and they said OpenReach were having issues. e) Phoned OpenReach myself. They had no issues. f) Phoned Sky AGAIN! The sent an engineer out the following morning. g) Engineer came. Changed the box on my wall and checked my device settings. Said everything working and left. h) No Internet. i) Still have to pay Sky though. SKY, GET A GRIP! READ ALL THE COMMENTS!!

[arcadeavenger]

Hi @Tiberius64, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
 

[Tiberius64]

Totally fed up with Sky. Little or no broadband for the last ten/eleven days. 7 phone calls to customer services. One engineer visit. Nothing resolved. One month compensation. Sky even suggested I buy a dongle!! Asked if I want to upgrade too. What for?? Even less??

[Chrisee]

@Tiberius64 if the upgrade is to full fibre that is worth doing as it should be faster and far more reliable than the copper partial fibre line you have now.