28 Nov 2022 10:16 AM
Hi,
I don't think they have activated my download speed. They have certainly updated the upload. According to the broadband help tool. I should be getting 900. But still stuck on around 490mbps.
Don't get me wrong the broadband runs really well. Infact I haven't got any complaints.
Many thanks, Paul
28 Nov 2022 05:03 PM
Posted by a Superuser, not a Sky employee. Find out more
@1Disco wrote:
Hi,
I don't think they have activated my download speed. They have certainly updated the upload. According to the broadband help tool. I should be getting 900. But still stuck on around 490mbps.
Don't get me wrong the broadband runs really well. Infact I haven't got any complaints.
Many thanks, Paul
If that is over wifi then that is all you will get because that's what WiFi 5 tops out at. Sky don't have a WiFi 6 hub.
Try running the test with a computer connected to the hub with an ethernet cable and youn should see the higher speed.
29 Nov 2022 03:26 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @1Disco
As already mentioned by @simon194 you wont get the full 900mbps over WiFi because Sky's hub only has WiFi 5 which is a technical limitation. You'll only get the full 900mbps over Ethernet.
The idea of Ultrafast 900 is to provide many devices at once with UHD streaming speeds, not for a single WiFi client to be able to use 900mbps at once.
29 Nov 2022 05:36 PM
Posted by a Superuser, not a Sky employee. Find out more
@jamesn123 wrote:Hi @1Disco
As already mentioned by @simon194 you wont get the full 900mbps over WiFi because Sky's hub only has WiFi 5 which is a technical limitation. You'll only get the full 900mbps over Ethernet.
The idea of Ultrafast 900 is to provide many devices at once with UHD streaming speeds, not for a single WiFi client to be able to use 900mbps at once.
If faster wifi speeds are required it's best to invest in a WiFi 6 access point but any devices also need to support WiFi 6 to make use of the extra speed.
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