Sky Broadband Superfast activation Action required

[Jwebber]

Hello,

My broadband was supposed to be activated on Monday 14th March. I received the texts saying it would happen at any time up until midnight, but received no texts after this.

I have logged in to track my order and it says "Action required" but there are no messages in my message centre explaining what to do, and it just says the activation has changed.

I have a sky engineer booked in on Saturday to fit the TV,  and worry they won't be able to do their bit if the broadband isn't working.

Can anyone help / ping a Sky employee so I can communicate? I've tried phoning this evening but I could only do it after 8pm, when it's closed.

Thank you.

[GD1]

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[jamesn123]

@Jwebber 

You'll need to call Sky and ask whats gone wrong with the broadband install.

As for your TV, that will go ahead fine they dont need broadband to install it

[Novstay]

I have had a similar issue. Activation dat today (28th) text message to say action required problem with order on 26th so I called the number they said there was no problem it just sometimes send the message when an old line is disconnected...today at 1pm another message arrived saying the same thing?! Couldnt call as in work all day. Its now 9pm no internet. Anybody have this issue? How long did it take to resolve?

[Jwebber]

Mine got resolved.... two days ago. 

Good luck! Definitely worth getting in contact with Sky. Use the phrase "broadband activation" to the automated service. 

[Highlinder]

@Novstay  Was your service with Sky supposed to start today?

[Novstay]

Yes it is today. I know they say wait until midnight but the message centre says 'activation has changed. Action required. There has been a problem and to contact the call centre. I informed them of the move 1st april. We moved 14th april. Spoke to them on 26th after getting a similar message on that day and they assured me it was sent by mistake and activation would be today. im just wondering how long people have been waiting for activation and whether its time to consider other providers.

[Jwebber]

No need to consider other providers, it'll take as long with anyone that is using the BT line as effectively, Openreach are likely to have to sort this out. 

Could be anything, but best to give them a call, ask to see what's wrong, escalate as needed and keep tabs on the dates.

My issue lasted so long because the two systems (Sky/Openreach) weren't talking to each other. The escalations team, in fairness, have been brilliant. 

[Toxi]

I have the same issue. My broadband activation (and sky hub delivery) have been delayed and in the app it says Action Required when I open the order. It is past activation date for the broadband and delivery date for the sky hub. What do I do? Nothing displays when I click on the ACTION REQUIRED error message in the app

[Toxi]

@Jwebber @GD1 👆🏽👆🏽

[Jwebber]

Need to ring sky to resolve. Explain the issue, they may need to escalate to Openreach to resolve. Keep record of your calls and chases, mine took a few months to resolve, but was handled well by Sky's team throughout.